Mr138bet Privacy Policy — Malaysia Personal Data Protection

Mr138bet ("we", "Company", "Platform") is committed to protecting the privacy of every individual who interacts with our services. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use the mr138bet website, our mobile app, or any other services we provide.

This policy applies to:

• All visitors to the mr138bet website, whether registered members or not
• Registered members who use the gaming platform, make deposits, or withdraw wins
• Individuals who contact our customer support team
• Mr138bet mobile app users on Android and iOS

This document is to be read in conjunction with Terms and Conditions mr138bet. In the event of any conflict between those documents on privacy-related matters, this Privacy Policy shall prevail.

Mr138bet collects several categories of personal data depending on how you interact with our platform. Below is a full overview of the data collected and its purpose:

Personal data collected by mr138bet is used solely for legitimate and stated purposes. We will not use your data for any purpose other than those stated without obtaining your consent first.

• Account management: Creating and maintaining your member account, including secure Login and two-factor authentication
• Service delivery: Processing deposits, withdrawal of wins, and managing the games you play on the platform
• Identity verification (KYC): Meeting legal compliance requirements for age and identity verification before your first withdrawal is approved
• Customer support: Responding to enquiries, resolving complaints, and providing the technical support you need
• Platform security: Detecting and preventing fraud, account abuse, and illegal activities such as money laundering
• Service improvement: Analysing usage patterns in aggregate (not individually) to improve the interface and user experience
• Important communications: Sending account-related notifications, transaction confirmations, and policy updates that require your attention
• Marketing (with consent): Sending promotional information and special offers — you can unsubscribe from marketing communications at any time

Mr138bet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:

• Payment processors: Payment gateways used to process deposits and withdrawals (FPX, TNG eWallet, bank transfer) receive only the minimum data required to complete the transaction
• Technology service providers: Companies that help us operate the platform infrastructure, including hosting providers, security systems, and analytics tools — all bound by strict confidentiality agreements
• Legal authorities: Government agencies or law enforcement bodies when we are required to do so under applicable Malaysian law
• Identity verification: Third-party services that assist us in conducting KYC checks to meet compliance requirements

In all of the above data sharing situations, mr138bet ensures that the relevant third parties have adequate confidentiality and data security obligations, and that only the minimum data necessary for that purpose is shared.

Mr138bet continuously invests in security infrastructure to protect members' personal data from unauthorised access, loss, or misuse. Key security measures we implement include:

• 256-bit SSL Encryption for all data in transit between your device and our servers
• Data encryption at rest for sensitive information such as passwords (stored in hashed form, not plain text) and KYC data
• Role-based access control — only staff who require access to specific data for their role are granted permission
• 24/7 security monitoring through an intrusion detection system that leverages artificial intelligence to identify suspicious activity
• Regular security audits by independent third parties to identify and address any vulnerabilities
• Data backup system that is secure and regularly tested to ensure service continuity

While we take all reasonable measures, no security system can guarantee 100% protection against every cyber threat. You also play a role in securing your account by using a strong password and never sharing your login credentials with anyone.

Mr138bet uses cookies and similar technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are necessary for the platform to operate
• Preference cookies: Saving your personal settings such as preferred language and display settings for a more comfortable experience
• Analytics cookies: Collecting information (anonymously) on how users interact with our platform to help us make improvements
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorized access

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the mr138bet platform.

As a mr138bet user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

Mr138bet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active account data: Retained for the duration your account is active and for a period of 5 years after account closure, to comply with legal requirements
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering legal requirements
• KYC documents: Retained for the duration the account is active and for the period required by the relevant authorities
• System and security logs: Retained for 12 months for security investigation and dispute resolution purposes
• Support communication records: Retained for 3 years for reference purposes and resolution of any disputes that may arise

When data is no longer needed and there is no legal obligation to retain it, mr138bet will securely delete or destroy that data using methods that ensure it cannot be recovered.

Mr138bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear notice on the platform's home page for at least 14 days
• Sending a notification to your registered email address for changes that affect your important rights

Your continued use of the mr138bet platform after a revised Privacy Policy is published constitutes your acceptance of the updated version. If you do not agree, you have the right to close your account and stop using our services.

For any questions, concerns, or requests relating to your privacy and personal data protection, you can reach the mr138bet team through the following channels:

• Live Chat: Available 24/7 via the chat button on the mr138bet platform — the fastest way to get an immediate response
• Privacy Email: [email protected] — please include "Privacy Inquiry" in the subject line for faster routing to the relevant team
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data access or deletion, we will provide a status update within 14 days and resolve the request within 30 days.